Kurtis Greene-Richards is a results-driven professional with a proven track record in driving innovation, process optimization, and operational excellence. As the Senior Principal of Business Process Innovation at Chick-fil-A, Kurtis leverages his expertise in Lean Six Sigma methodologies to identify inefficiencies, implement data-driven solutions, and foster a culture of continuous improvement across the organization.
A certified Lean Six Sigma Black Belt, Kurtis has successfully led transformative initiatives that have streamlined operations, reduced costs, and enhanced customer experiences. Notable achievements include leading a cross-functional team to achieve a 25% reduction in operational cycle time and a 60% increase in customer satisfaction, as well as developing and deploying scalable frameworks for process innovation.
Kurtis is recognized for blending creative problem-solving with analytical rigor, delivering sustainable outcomes that align with Chick-fil-A’s mission and values. His commitment to empowering teams and driving meaningful change makes him a trusted leader in the field of business process innovation.
Outside of work, Kurtis enjoys traveling, serving as a Kappa League mentor, and life coaching. He is dedicated to community involvement and personal development, striving to inspire others to unlock their full potential and achieve meaningful growth.